The Navigator | Issue 03 | Nov/ Dec 2009 MANAGEMENTSHIP MANAGEMENTSHIP MANAGEMENTSHIP MANAGEMENTSHIP MANAGEMENTSHIP MANAGEMENTSHIP MANAGEMENTSHIP MANAGEMENT INDIA - MUMBAI PHILIPPINES - MANILA SINGAPORE Bibby Ship Management is toasting a new contract at its Philippines office. Cruise Ship Solutions Ltd appointed the company to supply crew to all of its current and future vessels. The Manila- headquartered subsidiary will integrate the company's current 265 staff on board the cruise ship Thomson Celebration into its pool of seafarers. Bibby Ship Management ( Philippines) will also supply around 450 crew for two vessels in the near future. The manning contract will be backed up by a facility to conduct continuous skills training for crew. Jojo Palma, president and CEO of Bibby Ship Management ( Philippines), said: " This is excellent news for Bibby Ship Management in the Philippines and builds on the existing work we have done with the cruise ship industry. " Cruise Ship Solutions can be guaranteed to receive the highest quality staff, trained the Bibby way. That stands for safety, integrity, and quality. " We hope this will be the beginning of a long and fruitful relationship with a top class cruise management company." The arrangement will also see Bibby Ship Management develop a Philippines training centre to provide continuous professional development for existing and new crew members. It is intended that the base will be accredited to offer competence certification for seamen, which, unlike in other nations, is re- issued on a 5- yearly basis. The pride of Bibby Ship Management's Indian operations, the Sir Derek Bibby maritime training centre, has passed a significant milestone after seeing more 1,000 graduates pass through its doors. The company opened the base in April 2006 in response to a lack of this type of training facility in India. The centre offers offering dynamic positioning ( DP), GMDSS and welding training to seafarers, the majority of which are self- funded. In less than four years, the centre has seen 1,112 mariners pass through its doors for its flagship dynamic positioning courses. Demand continues to be strong as mariners equip themselves with the requisite skills to work in India's nascent offshore industry. Prakash Agarwal, managing director of Bibby Ship Management ( India), said: " The Sir Derek Bibby maritime centre has been a great success and led the way for high- quality training facilities in India. " The work will continue and we will be at the forefront of developing the skills and workforce required for a successful offshore industry." Conducted over five days, the DP courses are accredited by the UK's Nautical Institute and delivered using state- of- the- art Kongsberg and Alstom simulators. MILESTONE PASSED AT NEW TRAINING CENTRE Instructors at the centre have more than 50 years of experience collectively in offshore operations and hold the rank of either DP Master or Chief Officer. Mr Agarwal added: " We have seen really strong demand from the very beginning from seafarers keen to invest in their own professional development and skills. " The centre will continue to improve the quality and integrity of training as part of our aim to become the region's leading training centre." PHILIPPINES OFFICE TOASTS CRUISE SUCCESS Bibby Ship Management is confident about growth prospects for its Singapore operations after seeing positive results in the last year. The office in the city- state was set up as a result of the key role it plays in the maritime sector of South East Asia. And, despite the global downturn, Bibby Ship Management has seen good demand for third party ship management services in what remains the world's biggest port. Stephen Blaikie, business development director at Bibby Ship Management, said: " Singapore is a key growth area for us in the future. " It's important for us to be where our customers are and with the global recession pointing to customers consolidating their activities, we believe Singapore will be the main beneficiary. " There certainly has been a big growth in ancillary shipping services being based there. " We have seen good demand for ship management services this year and we expect that to develop as world trade picks up. " With a strong Singapore presence, combined with our Manila and Mumbai bases, we are in a position to offer excellent coverage to supply high quality crewing and technical services for owners in the South East Asia region." SINGAPORE SHOWS POSITIVE SIGNS AMID GLOBAL DOWNTURN

Western Europe - Isle of Man SHIP MANAGEMENT SHIP MANAGEMENT The Navigator is published by Bibby Ship Management Group Limited 105 Duke Street, Liverpool, L1 5JQ, UK We welcome your suggestions, comments and enquiries about the newsletter. Email us at enquiries@ bibbyshipmanagement. com, with the subject header " The Navigator". Our Global Range of Services Services: - Crew Management - Training and Development - Employment and Payroll - Marine and Business Travel - Industrial Relations - Flag State Management - Yacht Management Jon Osborne, managing director of Bibby Ship Management Group, looks at how the landscape of ship management has changed following the great upheaval of the global credit crunch. " 2008 and 2009 have been landmark years for the global maritime industry. After more than a decade of uninterrupted growth, shipping hit the ground with a bump. Like the proverbial supertanker, the industry could not nimbly turn around as global trade dropped off and credit dried up. " For ancillary services, such as ship management, the downturn has provided both challenges, as crew were no longer required, and opportunities, as lay- up services expanded to care for assets. But going forward, it is apparent that third party ship management services will have to look at new ways of operation to adjust to the market they now find before them. " One of the main changes we have observed is the rise THE VIEW FROM... Jon Osborne, managing director of Bibby Ship Management Group of repossessed vessels and distressed sales. In good times these would barely feature, but suddenly we see banks and other finance houses becoming vessel owners. In some cases, with the collapse of banks and the defaulting and repackaging of whole swathes of lending, we see assets falling into the hands of different corporate organisations entirely. " Clearly, the main challenge for companies such as ourselves is to be in a position to respond nimbly to the needs of a reluctant owner, in sudden possession of a vessel they never expected to hold. But this rapid change of pace cannot have a negative impact on the quality and professionalism of service. Safety is paramount in an industry which, despite advances in modern technology, can still be dangerous. " Our recent deal to supply crew to four ships through consultancy SMS saw us plan and deploy crew in half the usual turnaround time. This trend for shorter commissioning times will only accelerate and may become a permanent feature of the market. We are proud to say that we were able to meet their requirements while still delivering the quality, safety and integrity which is at the heart of how we operate. " We must also be sensitive to the needs of clients who do not come from a traditional maritime background. Their methods of operation may well be different to how an established ship owner approaches suppliers. However, that can be a positive for the ship management industry as a whole in the long term as it will encourage the offer of more straight- forward, transparent and professional services. Ultimately, dealing with customer- sensitive industries such as banks and The Navigator | Issue 03 | Nov/ Dec 2009 Adrian Ashley, training development manager at Bibby Ship Management, says operators need to make sure their employees receive the right sort of training post- qualification and take advantage of the latest technological developments. " Industry demand for dynamic positioning expertise and competence remains consistently high across a range of new and traditional maritime sectors. As demand for new DP systems continues to grow, so will the requirement for highly skilled operators who have received the most up- to- date training. " Simulator technology, such as the current range of Kongsberg simulators we employ in our Mumbai & Ukraine training centres, now provides one of the closest approximations to handling a vessel in real life while students are actually sat in the controlled environment of a training centre. " The technology relating to DP operations has significantly matured and this is clearly good news for vessel operators and personnel, who have invested significant time and expense to keep operators up to speed. However, their work does not end there. The requirement from operators for the demonstration of workplace competence ensures the delivery of safe, efficient performance in the most challenging of conditions. " Ship owners and operators in the offshore industry need to be aware of the limitations of classroom and simulator- based learning and ensure that they provide the correct on- the- job training in parallel. " Diving support vessels, remote TRAINING DOES NOT STOP IN THE CLASSROOM finance houses will lead to a rise in service standards across the board. That can only be a good thing and will result in a better reputation for third party ship- management services and more responsive, higher- quality services." operated vehicles and pipelayers all require differing sets of skills in order to be controlled to a safe standard. Ultimately, such knowledge can only be imparted and retained by practice in an operational environment. Employers should seriously consider how that continued professional development is measured and monitored. " There is a range of tools now available on the market which allow real time training and development monitoring in the most challenging environments. Traditionally, in the sparse confines of an offshore vessel, where use of space and resources must be maximised, completing volumes of paperwork and log books for training purposes often fell secondary to the work in hand. However, competency assurance software, such as CASys, can be delivered on a whole range of platforms to allow employers to track a mariner's progress wherever they may be located. This software also allows officers or ratings to have more information about their career development. Operators should give further consideration to regularly assessing their staff to provide an independent way of corroborating progress made in the course of their duties. " We can see in the current DP market that technology can assist in achieving this. However, training and honing the skills of the people operating systems should be the focus for companies looking to continually raise standards. Continued professional development is a key procedure in any quality human resources and training regime and the current set of software tools on the market can assist companies to put that into practice." Bibby Ship Management ( Western Europe) Limited Shearwater House, Nunnery Mills, Old Castletown Road, Douglas, Isle of Man, IM2 1QA, British Isles T: + 44 ( 0) 1624 687200 F: + 44 ( 0) 1624 687276 E: enquiries@ we. bibbyshipmanagement. com United Kingdom - Liverpool Service: - Technical Management Bibby Ship Management Limited 105 Duke Street, Liverpool, L1 5JQ, UK T: + 44 ( 0) 151 708 8000 F: + 44 ( 0) 151 794 1000 E: enquiries@ bibbyshipmanagement. com Eastern Europe - Ukraine Services: - Crew Management - Training and Development Bibby Ship Management ( Eastern Europe) Limited 42a, Marshala Biryuzova Str, Sevastopol, Ukraine T: + 380 692 540909 / + 380 692 540403 F: + 380 692 540403 E: enquiries@ ee. bibbyshipmanagement. com India - Mumbai Services: - Technical Management - Crew Management - Training and Development - Employment and Payroll Bibby Ship Management ( India) Pvt Limited Mumbai ( Head office) 401 - 404 Midas Chambers, Off Link Road, Andheri, West Mumbai, 400 053 T: + 91 ( 0) 22 4086 8000 F: + 91 ( 0) 22 4086 8001 E: enquiries@ india. bibbyshipmanagement. com Philippines - Manila Service: - Crew Management Bibby Ship Management ( Philippines) Inc. Ground Floor RIMA Building, 161 Pasig Boulevard, Pasig City, Metro Manila, Philippines T: + 632 6715591/ 6715592/ 6715593 F: + 632 6720380 E: enquiries@ ph. bibbyshipmanagement. com Singapore Services: - Technical Management - Crew Management - Training and Development - Employment and Payroll Bibby Ship Management ( Singapore) Pvt Limited 31 Jurong Port Road, # 01- 14M, Jurong Logistics Hub, Singapore. 619115 T: + 65 6265 1553 F: + 65 6862 5305 E: enquiries@ sg. bibbyshipmanagement. com " There is a range of tools now available on the market which allows real time training and development monitoring in the most challenging environments." " Third party ship management services will have to look at new ways of operation to adjust to the market they now find before them" " Dealing with customer- sensitive industries such as banks and finance houses will lead to a rise in service standards across the board"