SageSage CSR Report 08 - Sage7 Our Guiding Principles Simplicity We're clear and straightforward. We're easy to talk to. We understand our customer's needs and we make things easy. Agility We're adaptable, flexible, responsible and positive. We anticipate our customer's needs. Innovation We're creative and we challenge expectations. We celebrate new ideas and encourage limitless thinking. We're always thinking about how best to serve our customers better. Trust We respect our customers and each other. We have confidence in ourselves and others. Our customers can wholly rely on us. Integrity We do the right thing. We're open and honest. We do the best job we can in the best way we know how. We make sound judgements and we deliver on our promises. Our vision is to be the business software company that everyone recommends our first Quarterly Guiding Award for Agility? mind ... What?!?! Yes! Wow! Great! as I've always strived to do the circumstance in and out of work. appreciated for being " me" beyond gifts. of... and belong Sage Family." We catch Anthony's reaction as he's told he's an award winner. 85% of our people fully understand our vision and our guiding principles
8Sage CSR Report 08 - Workplace We aim to be the most admired employer We'll do this by: • Connecting with our people and asking them what they think • Finding out how they want to be rewarded and recognised, and changing what we do using their feedback • Getting everyone to understand and live by our Guiding Principles using communications and fun initiatives Engage: Your say, your Sage We're a firm believer that if we don't know what needs fixing, we can't fix it. ' Engage: Your say, your Sage' is our annual survey inviting everyone to let us know how they feel about working for us. In 2008, 80% of our people responded, which at 10% higher than the industry average, tells us they really do care about working at Sage. This was our second year of Engage: Your say, your Sage, and our scores improved across all sections, with Communication, Working for Sage and Performance Management seeing the most improvement. We've still got work to do but we're moving forwards and we're going in the right direction. Involving our people doesn't end with the survey data. We publish all our results and afterwards invite everyone to optional focus groups. This gives us more specific feedback which is used alongside the data to write improvement action plans. Progress against plans is driven by our people too, as anyone can volunteer to complete actions and help make Sage an even better place to work. Voicing opinion As a responsible employer we encourage our people to challenge and shape the way we work, making it better for them and our customers. A real example of this is our network of People Insight Forum Representatives. They're a trusted voice of the people and a two- way sounding board. If we're proposing business wide change, we ask them first. If our people have a suggestion or a question when it comes to working at Sage, they speak to their Representatives. The Representatives then work with others to make things happen to improve working at Sage for everyone. Anyone can be voted in as a representative and taking on the role is an opportunity to contribute to the way we work. Through continued coaching and development, relationship building and regular communication, the value and credibility of our People Insight Forum is going from strength to strength. Engaging our people As it's our people who are the stars of our show, we feel that our responsibility starts at home, right here with our people, as an admired employer. If our people are happy and looked after, they'll deliver a great experience for our customers, who'll then want to talk to everyone about us! It's not just about making Sage successful though, we engage with our people because it's the right thing to do. If we want our people to deliver a great customer experience, they deserve an extraordinary experience working at Sage. So caring for and connecting with our people it at the top of the list. We do heaps of things to engage our people, from communications to celebrating success to people forums to surveys to how we reward, develop and pay our people. Here you'll find just a little snapshot from our big list of things we do to engage everyone, some of the initiatives are even award- winning!