A different kind of customer Not all of our customers are users of our software, a network of Business Partners are a different breed who work with their own customers to sell and support our software. Our partner relationship is based on terms which aren't just for our sanity, we have a responsibility to make sure our Business Partners are on a level playing field, and show integrity to each other too ( business can be a ruthless world, but it doesn't have to be). The relationship between us, is one of our biggest assets, meaning we're all able to provide outstanding support, service and advice to our mutual customers. Recognising that our Business Partners need a bit more than a box and a manual means we make all manner of tools available for them, from marketing materials to dedicated support lines, to help them and their customers, run their businesses successfully. Getting our software and business model right means Business Partners can grow their business alongside ours, ( so no pressure there then) but we do have an even bigger responsibility to them to be on top of our game. The Circle of Excellence awards recognise and reward the Business Partners who customers are ' most likely to recommend'. We appreciate the people who help us achieve our vision, and with the Circle of Excellence you get a little more than just another trophy for the cabinet as Dominic, one of last years winners explains: " From start to finish it was a well organised and exciting trip. The hot air balloon, the exquisite hotel and fine dining, were all an experience" MarketplaceSage CSR Report 08 - Marketplace19

30 small businesses visited us this year for hints, tips and general advice on how their approach to CSR can contribute to their business success We aim to build sustainable partnerships with our suppliers We'll do this by: • Continuing to monitor our relationships with suppliers and treat them fairly • Supporting our suppliers and appreciating their expectations as well as ours • Providing timely feedback to our suppliers throughout tender processes and working relationships 20Sage CSR Report 08 - MarketplaceSage