WorkplaceSage CSR Report 08 - Workplace15 Enable Enable does exactly what it says on the tin. It enables our leaders to enable the people they manage. It's a five- day residential programme targeting individual leadership. To date, 260 people, from Team Leaders to Senior Managers have been through the Enable programme. With a further 72 expected to take part by the end of 2009, all our leaders will attend to ensure we have a consistent yet individual approach to management across our business. It's so good it's even won an award. Competing against 50 other applicants, our Enable programme was announced as winner of the Innovation award by the NE England Chartered Institute of Personnel and Development ( CIPD). We also made the final three for the Business of the Year award category. " Enable is one of the most ' people' focused courses I've ever been on – not just concentrating on how to get the best out of people, but also how to get the best out of yourself. It was confidence building, supportive and really good fun!" Inspire We think leading by example should be effortless and part of everything we do. Inspire is about just that. Building on Enable, we launched Inspire as a pilot for 2008. It's aimed at our current Executive and aspiring senior managers to develop their leadership skills, customer focus and commercial acumen. It prepares our senior leaders for the challenges they face at the very top of the ladder. 13 people benefitted from the Inspire pilot and we hope to inspire even more talent using the programme in the future. 260 of our 332 leaders have completed the Enable programme to date 88% of our people feel their manager inspires them to achieve their objectives Making sense of the road to your career Not everyone gets to attend Enable or Inspire and our people told us they'd like to be able to easily see where they fit, in Sage and how their career could develop here. We had all of the information just not in a simple format. So this year, we took our spaghetti junction of job roles and functions and transformed them into the career framework equivalent of the London Underground Map. We haven't changed the framework or re- routed any of the tracks, we just put some of our Guiding Principles into action and made it clear, concise and easy to use for everyone.

16Sage CSR Report 0817Sage We aim to be completely focussed on our customers We'll do this by: • Looking at and always finding ways to improve our customer satisfaction scores • Listening to what customers think and changing what we do to help them, like starting a premium service or improving integration • Making it easier for customers to work with us by improving communications, systems and the information we provide