59Travel InformationBy carThe M4 motorway brings you directly to Swansea from London and the south-east of England with connections to the M6, M5, M32, M42 and M50.By trainFrequent train services run direct from London Paddington, Bristol, Manchester and Cardiff to Swansea, with good connections from the north-east, south and south-west of England. There are also fast rail/air links to Swansea from Gatwick, Heathrow, Bristol and Cardiff International Airports. The scenic Heart of Wales line also runs a direct service from Swansea to Shrewsbury.National Rail enquiries:08457 484950www.nationalrail.co.ukHeart of Wales line:www.heart-of-wales.co.ukWales FlexipassA ticket that gives you the freedom to enjoy unlimited access to all of Wales' mainline train services and almost every bus service.0845 6061 660 www.walesfl exipass.co.ukBy coachNational Express coaches operate frequent bus services to Swansea from central London, Gatwick and Heathrow Airports, west and south Yorkshire; the west Midlands and Cardiff.National Express enquiry line:08705 808080www.nationalexpress.comBy airCardiff International Airport is under an hour's journey by car from Swansea. It operates scheduled fl ights from many major European destinations and domestic fl ights from Aberdeen, Anglesey, Belfast, Edinburgh, Glasgow, Jersey and Newcastle.Cardiff International Airport:01446 711111www.cardiffairportonline.comBy seaSailings operate between Rosslare and Fishguard or Pembroke Dock, both a 90-minute road journey away from Swansea.Irish Ferries (Pembroke):08705 171717www.irishferries.comStena Line (Fishguard):08705 707070www.stenaline.co.uk
60Conditions of Hire 1. The contract of hire shall be between the Hirer and the Property Owner and subject to the Conditions of Hire. Home from Home (Wales) Ltd act only as agents for the owners. The contract of hire is not effective until payment has been received and written confi rmation of the booking is dispatched to the hirer. 2. Home from Home (Wales) Ltd has the responsibility of administering your booking. At all times we act as an agent working under the direction and control of the owner. The everyday management of the property is undertaken on the owner's behalf and under their direction. Therefore, Home from Home (Wales) Ltd will accept no responsibility for any problems that may arise with the holiday property and all legal responsibility will remain with the owner(s). 3. All property information that is displayed on our website or in our brochure is given in good faith and has been approved by the property owners. Although we take all reasonable steps to ensure the descriptions and our records are accurate, we rely on the property owner(s) to inform us of any changes or updates as and when they occur. Home from Home will accept no responsibility for any inaccuracy in the advert. 4. We reserve the right to amend prices without notice. 5. Early booking and senior citizen discounts must be claimed at the time of booking. Only one discount may be claimed for each booking. Parties claiming a senior citizen discount must comprise a majority of senior citizens. Discounts apply only to bookings of one week or over. 6. Provisional bookings made by telephone must be followed by receipt of the booking form and deposit in our offi ce within seven days or three days if the provisional booking is made for a holiday to be taken in less than 6 weeks. For bookings made more than 6 weeks before arrival, a deposit of 50% of total rental is required; until this deposit is received, any reservation made is provisional and may be varied or cancelled without notice. The balance of the rental falls due 6 weeks before your holiday begins. No reminder is issued. We reserve the right to re-let the property if no payment is received by that date. Each booking is subject to a £12.50 booking fee. 7. Upon payment of the deposit and subject to acceptance of the booking, the hirer becomes liable for the balance of the rental. 8. Bookings will not be accepted from persons under the age of 18. We reserve the right to refuse bookings solely at our discretion. 8a. Home from Home reserve the right to request a security bond for any booking where it is relevant. 9. PETS: It is indicated in every property description whether or not pets are accepted. This must be strictly adhered to. Where pets are allowed, an extra charge of £15 per pet per week will be levied - payable at the time of booking. Pets are only allowed under the strict understanding that they are chaperoned at all times and never left alone in the property, and that they are kept under control. You must bring any necessary pet bedding and food bowls. Pets are not permitted on any furniture. All pets must be up to date with fl ea and worm treatments. Failure to comply will lead to your liability for dealing with ensuing problems and costs. We also remind you there are many areas of Gower where sheep and horses roam freely and dogs must be kept well away. We cannot guarantee that any garden is completely dog proof.10. The maximum number of people (excluding babies 0-2 years) to be accommodated is displayed clearly on every property description. This may not be exceeded; nor shall the hirer part with possession of the property or sub-let or share it, except with members of the party shown on the booking form. We reserve the right to refuse entry to a property if the maximum number is exceeded. 11. All properties will be furnished and equipped for the maximum number of people stated in individual descriptions, but hirers will be required to supply their own sheets, towels and other linen unless otherwise indicated in the property description. Cots (where available) will be supplied with mattresses, but without blankets. 11a. For properties that are advertised as three star and do not include the provision of linen or towels as standard, these can be supplied at a supplementary price. 12. AVAILABILITY: If the property is unavailable on the day stated due to circumstances beyond our control, all monies paid will be repaid without question. Every endeavour will be made to fi nd a similar property, but no further liability will fall upon us. 13. If the hirer is not satisfi ed with the accommodation provided, he or she should contact the owner or owner's representative (Home from Home's Offi ce) during their holiday. 13a. Complaints cannot be accepted if made after the holiday. We shall take every step to ensure that complaints are dealt with speedily. We ask you to confi rm all complaints in writing. Home from Home will not respond to any complaints received after the holiday has ended unless we are previously aware of the issue. 14. All rentals quoted include participation in our Cancellation Scheme. In the case of cancellation not covered by our scheme, the full rental must be paid. If we are able to re-let the property on your behalf, we will return your rental payment in full (including deposit), less an administration charge of 15%. 15. PAYMENT: Please note that there is a 2% charge for credit card payments. There is no charge for debit card payments. 16. Neither we nor the property owners can guarantee the security of your vehicles or personal possessions whilst within the curtilage of the property and we cannot be held liable for loss or damage thereto, from any cause whatsoever. 17. Visitors will be liable for breakages and damage caused during their occupation, and will be expected to leave the property (particularly kitchen utensils and appliances) clean and tidy. Extra cleaning will be charged for.