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Achievements & AmbitionsOn AmbitionsQ: What about your plans for the future?David: Fairly straightforward - we aim to earn or retain the reputation as market leaders in our specialist sectors and focus on the services our clients value. In addition to selective recruitment and investing in the people here, we have been investing in ways to improve efficiencies behind the service we offer as we continue to develop and grow the firm.We are also aware that one of the things that is cherished by those here and clients and contacts alike is the way we do things. We are aware of the need to protect what it is that makes us attractive and distinctive.Q: You were quoted in The Times this year as being IT "early adopters". Can you tell us about that?Ben: With pleasure! We provide a service that often requires highly specialist and bespoke advice. Therefore it is even more important that our processes are as efficient as possible so that we can devote our time to the real complex problem-solving for clients. We have embarked on an IT strategy which will ensure that we achieve that as well as communicate easily with all those we work with in a way that is convenient, secure and sustainable."...a sweet future awaits the early adopters like Farrer & Co of LexisNexis's Streamline system."As quoted in The TimesQ: What new services are you providing?Adam: The objective behind our recruitment drive was to enhance and connect some of our existing services in order to provide seamless support to clients. We have acquired expertise in property finance, construction, corporate tax and in services for property developers as well as enhancing some existing areas such as private equity, private client, corporate, disputes and family.We will continue to respond to changing requirements such as helping individuals and families find new approaches to resolving very personal problems through mediation and collaboration where appropriate, and for organisations which are looking to ensure that their property is at the leading edge in terms of meeting environmental requirements. If the firm were a famous person, who would it be?The firm is ranked as Top Tier in the country for: Agriculture, Charities, Defamation/Reputation Management, Heritage Property, Media & Entertainment, Mergers & Acquisitions (smaller deals) and Schools according to the legal directories' feedback. We are the first UK firm to have selected CryptoCard, a leading security system which protects remote access to our network, replacing the more "traditional" security systems and ensuring our system's security is best in class. "John Sergeant. Formidably intelligent and extremely accomplished but not afraid to have some fun."Lex 100 The Student Guide to the UK's premier law firms 2009/20108Farrer & Co | 2010 ReviewFarrer & Co | 2010 Review9 Q: The legal market in the UK has been undergoing dramatic changes. How are you improving your service to your clients?Ben: We are very alive to the fact that, in a changing marketplace that affords more choice than ever before, we need to continue to innovate and improve to retain the loyalty of our clients.We will continue to be guided by what is in the long-term interests of our clients and our investment in efficiencies and our people goes some way towards that. But we will also continue to lead the thinking in our specialist sectors - and we are always delighted that such a high proportion of people here achieve 'Leaders in their Field' status each year. In the last year that increased to 48 partners representing 70% of the partnership.We believe that such an approach enables us to give the most valuable advice, whether our clients have a complex situation that needs a very bespoke solution or they require a more straightforward approach."During my time as Chambers & Partners UK Editor, Farrer & Co was the archetype - almost the definition - of a firm that 'punched above its weight'. Despite - or perhaps because of - its partners' legendary discretion, Farrers regularly received more individual rankings, viewed in proportion to its size, than almost any other London-based outfit. This speaks volumes for the firm's reputation throughout the market for high quality and integrity."Ross Cogan ex-Editor, Chambers & Partners Legal DirectoryQ: How do you see the future for Farrers and its clients?Henry: Exciting but challenging. There is so much potential to assist clients in many more ways than they might have realised for both their benefit and to the satisfaction of the firm.At the same time we value our independence, we remain committed to ensuring we build a sustainable business that is in the strongest possible position to face the challenges of the future for the future partners, staff and clients of the firm.Achievements & Ambitionsintuition InventionWe think that it is only by truly understanding our clients that we can find solutions that work for them.10Farrer & Co | 2010 ReviewFarrer & Co | 2010 Review11 |